What is the minimum age to rent a car from ZANRIDE?
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The minimum age to rent a car from ZANRIDE is 21 years old with a valid driver's license and 2+ years of driving experience. Some luxury vehicles may have a higher minimum age requirement. Valid identification and credit card are required for all bookings.
What documents do I need to rent a car?
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You'll need: a valid driver's license (local or international), a valid passport or national ID, a major credit card for the security deposit, and proof of insurance (if applicable). All documents must be in English or have an official translation.
Can I cancel my booking?
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Yes, we offer free cancellation within 24 hours of your booking. If cancelled 12-24 hours before pickup, you'll receive a 50% refund. Cancellations made less than 12 hours before are non-refundable. Vouchers can be used for future bookings.
What happens if the car gets damaged?
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Our insurance options cover various damage scenarios. Basic coverage includes third-party liability, while premium coverage offers comprehensive protection with minimal excess. In case of damage, report immediately and provide documentation. Insurance claims are processed within 5-7 business days.
Is there a mileage limit?
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All standard rentals include unlimited mileage at no extra cost. You can drive as far as you want within Tanzania without any mileage charges. International travel to neighboring countries may have specific mileage restrictions - please contact us for details.
Do you offer airport delivery and pickup?
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Yes! We provide airport pickup and delivery services at Zanzibar International Airport and other major airports. For airport transportation, the cost is typically $15-25 depending on distance. Contact us in advance to arrange this service with your booking.
What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, American Express), debit cards, mobile money (M-Pesa), and bank transfers. Online payments are secured with SSL encryption. For corporate clients, we also offer invoice billing with monthly payment terms.
How do I get help if something goes wrong during rental?
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Our 24/7 customer support team is always available. Call +255 700 000 000, email us at info@novaride.com, or use our in-app chat support. We provide emergency roadside assistance, vehicle replacement, and immediate problem resolution for all customers.